Hesanor Aura · Virtual Voice Agent
Hesanor Aura | Governed Voice AI for Outbound Operations
Hesanor Aura brings governed voice AI to outbound operations. Teams configure versioned agent profiles, validated mailings and campaign rules while retaining tenant isolation, human approval and a complete operational audit trail. It is designed for controlled Collections, TeleSales and Confirmation programs, not ungoverned autonomous calling.
Updated 2026-08-19
Questions this guide answers
Hesanor Aura | Governed Voice AI for Outbound Operations
- How can outbound voice campaigns use AI while preserving campaign, tenant and operator control?
- How can a team configure agent persona, objective, opening, voice and guardrails without changing a live campaign?
- What evidence separates an administrative campaign state from a dispatched call, callback and final SIP outcome?
- How can teams start with controlled pilots before scaling real outbound traffic?
Signals and metrics
Signals and metrics
Practical guides for teams connecting omnichannel interactions, telecom evidence and AI-assisted decisions.
Agent profiles
Versioned voice-agent profiles with draft, preview and explicit publication before use by a campaign.
Campaign operations
Collections, TeleSales and Confirmation campaigns with mailing, retry rules, eligibility and controlled activation.
Governance
Tenant isolation, RBAC, mandatory MFA, CSRF protection, audit trail and a tenant-level dialing master switch.
Calling evidence
Dispatch, authenticated callbacks, SIP outcomes and retry decisions are tracked as distinct operational states.
Safety controls
E.164 validation, destination allowlists, idempotency and dry-run support reduce uncontrolled outreach risk.
Voice AI runtime
Jambonz and OpenAI Realtime support the proven conversational runtime and explicit tools by vertical.
Operational workflow
Operational workflow
Prepare
Upload a validated mailing and define campaign eligibility, windows, attempt limits and retry rules.
Configure
Create a versioned agent profile with persona, objective, opening, model, voice and commercial guardrails.
Approve
Publish the profile and explicitly enable the campaign; the tenant-level master switch remains a separate control.
Operate
Dispatch approved calls through the controlled telephony path and receive authenticated call and status callbacks.
Review
Use campaign activity, outcomes, recent calls and audit records to guide the next approved action.
Why this approach is different
Why this approach is different
Governed by design
Aura treats activation, published agent versions, campaign rules and dialing permission as separate traceable controls.
Built for operational evidence
The platform distinguishes a campaign setting from actual dispatch, callback receipt, SIP result and business outcome.
Controlled evolution
The current runtime supports Jambonz and OpenAI Realtime. Khomp Cloud AMD plus AI and high-scale architecture remain planned product evolution.
FAQ
Frequently asked questions
What is Hesanor Aura?
Hesanor Aura is Hesanor's multitenant virtual voice-agent platform for governed outbound campaigns in Collections, TeleSales and Confirmation.
Which capabilities are available now?
Available capabilities include versioned agent profiles, CSV mailings, campaign rules, controlled activation, Jambonz integration, OpenAI Realtime conversations, audit controls and operational dashboards.
Can Aura make uncontrolled calls automatically?
No. Dialing remains governed by campaign activation, tenant-level controls, destination allowlists and the worker's independent eligibility checks.
Is Khomp Cloud AMD plus AI available now?
It is a planned provider-adapter evolution and is not presented as a currently active capability.
Continue exploring
Continue exploring
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Bring evidence-first Omnichannel Interaction Intelligence into your operation.
Talk to Hesanor about your channels, interaction data, customer journeys, telecom evidence and operational priorities.
contact@hesanor.com