AI-powered Interaction Intelligence
Interaction Intelligence for Contact Center and Telecom Operations.
Hesanor connects CDRs, voice quality, routing performance, occupancy and business context in one evidence-based AI layer, helping teams diagnose faster, investigate with confidence and prioritize what matters next.
From the network to the business, with evidence-based AI.
- Root cause analysis
- Anomaly detection
- Carrier and route scorecards
- Multitenant cloud-first foundation
Hesanor Suite
Interaction Intelligence
From signals to decisions
Signals
Lakehouse
AI Investigation
Operational Action
Operational Questions
Hesanor is built to answer the questions operations teams face every day.
What happened?
Unify telecom and interaction signals in one operating picture.
Why did it happen?
Correlate performance changes, failures, routing and voice quality with context.
Who or what was affected?
Surface the customers, carriers, routes, sources and tenants under pressure.
What evidence supports it?
Give technical and business teams a shared evidence layer for action.
What should we do next?
Guide investigation with AI-assisted next steps and supported conclusions.
What should be prioritized?
Rank routes, carriers, customers and operations by impact and urgency.
How It Works
A compact intelligence layer built for telecom and customer interaction operations.
Hesanor is not only a dashboard or reporting layer. It is an operational intelligence platform that ingests telecom signals, structures them into a trusted data foundation and applies AI to support investigation and decisions.
Ingest
Bring in CDRs, voice events, quality signals, occupancy data and operational files.
Normalize
Create one auditable and multitenant-ready operational model across sources.
Enrich
Connect routes, carriers, customers, hangup causes, statuses and business context.
Investigate
Apply AI-assisted investigation, anomaly detection and root cause analysis support.
Recommend
Turn technical signals into prioritized operational actions and executive narratives.
Hesanor Data Foundation
Built on a cloud-first operational lakehouse.
The Hesanor foundation is designed to support structured ingestion, unified telemetry, evidence-based AI and future suite evolution. This is where the product moves beyond disconnected reports into a durable enterprise platform.
Structured ingestion
API, batch files, voice platforms, CDR pipelines and future suite integrations.
Operational lakehouse
Normalized and enriched data designed for auditability, scale and multitenant governance.
AI-ready evidence layer
Metrics, correlations and traceability prepared for investigation, summaries and next actions.
Platform Direction
More than one screen: a suite-ready platform direction.
Hesanor is evolving as a unified product foundation with shared identity, governance and data intelligence.
Interaction Intelligence
The core intelligence layer for investigation, scorecards, AI summaries, quality analysis and decision support.
Interaction Hub
A future suite workspace for product access, operational shortcuts and a shared Hesanor experience shell.
Intelligence Monitoring
Monitoring-oriented capabilities designed to extend visibility and action across operational service environments.
Core Capabilities
Capabilities designed for real telecom and Contact Center operations.
Operational Overview
Dashboards for traffic, ASR, ACD, MOS, failures, customers, sources and routing performance.
CDR and Ticket Investigation
Detailed call-level analysis to validate events, investigate failures and support troubleshooting.
MOS and Voice Quality Intelligence
Identify degraded routes, customers or sources from quality indicators and trend patterns.
Failure Pattern Classification
Understand hangup causes, abnormal statuses and recurring failure patterns across operations.
Occupancy and Capacity Visibility
Track concurrency, utilization peaks and exposure pressure across tenants, routes and customers.
AI Investigation Agent
Ask operational questions and receive guided answers anchored in available operational evidence.
Available Now and Next
Built for immediate investigation, designed for future intelligence layers.
Available Now
AI Operational Investigation
Hesanor already delivers a proactive investigation layer for teams that need to understand what changed, why it changed and what to prioritize next.
- AI Root Cause Copilot
- Anomaly detection for ASR, MOS, failures, traffic and occupancy
- Route and carrier scorecards
- Daily executive AI summaries
- Evidence-based AI answers
- Intelligent in-app alerts
Future: Conversation Intelligence
Transcription, summaries, sentiment, intents, entities, semantic search, PII and LGPD redaction, and Auto QA layers.
Future: Predictive Operations
Forecasting for ASR, MOS degradation, occupancy, overages, routing recommendation and cost optimization.
Future: Hesanor Autopilot
AI runbooks, auto-generated RCA, carrier escalation support, simulations and human-approved optimization workflows.
Use Cases
Built for real operational scenarios.
Investigate ASR drops
Understand when ASR changed, which routes or carriers drove the drop and what should be escalated first.
Detect voice quality degradation
Find degraded routes, customers or sources before quality complaints become a business problem.
Prioritize carrier troubleshooting
Rank carriers and routes by performance, failures, stability and quality exposure.
Monitor capacity and occupancy
Detect pressure, concurrency peaks and overage risk across operations.
Generate executive summaries
Turn complex technical signals into readable summaries for leadership and cross-functional stakeholders.
Optimize routing decisions
Use evidence from quality, performance and cost to support better routing decisions over time.
Why Hesanor
Built where generic Contact Center AI usually stops: the telecom layer.
Hesanor complements agent and conversation intelligence with the technical layer that shapes real voice outcomes: routes, carriers, CDRs, MOS, occupancy, failures and customer impact.
Traditional dashboards
- Show what happened
- Depend on manual investigation
- Separate technical and business views
- Stay mostly descriptive
Generic Contact Center AI
- Focus on agents and conversations
- Usually miss route, carrier and MOS context
- Do not always explain telecom behavior
- Rarely unify network and business evidence
Hesanor
- Connects telecom behavior to business impact
- Builds investigation on operational evidence
- Prioritizes routes, carriers, customers and sources
- Evolves toward prediction and controlled automation
About Hesanor
A new platform built on more than 30 years of operational and CX experience.
Hesanor is a new solution, but it is grounded in more than three decades of leadership experience across telecom operations, customer relationship environments, voice ecosystems and CX technology.
Operational DNA
Built around real investigation pressure, service quality exposure and carrier performance challenges.
Data-first architecture
Structured to become a long-term intelligence layer rather than a short-term reporting overlay.
Suite-ready direction
Prepared to evolve across intelligence, monitoring and future shared Hesanor workflows.
Market experience
30 plus years across telecom, operations, customer relationship and CX environments
Product vision
A cloud-first intelligence platform that helps teams move faster with operational evidence
Current focus
AI investigation, anomaly detection, scorecards and decision support
Future direction
Conversation intelligence, predictive operations and controlled automation
Final CTA
Ready to turn interaction data into operational decisions?
See how Hesanor can help your operation diagnose faster, reduce risk and act with evidence across Contact Center and Telecom Operations.
contact@hesanor.com